This TED talk from an entrepreneurial front-line social worker in the UK gives a very considered and honest discussion of how the modern welfare state was created (in 1940s Britain) and how it simply isn’t a model for today.
Rather than just bash the system, as we all love to do, Hilary Cottam has come up with a radical new approach to social services in which resources are spent directly on helping people rather than on a system which manages said people. In fact, by spending far less, she’s been able to make significant positive changes in the lives of many people in South London who are all now helping one another.