Customer service: the right way

I’m in the process of relaunching The WP Butler and when I do, I plan on codifying my customer service charter, based on an article I recently read by a company called Fog Creek, identifying the things they do to make their customers insanely happy with their products. These had already been many of my guiding principles, but it’s good to note them down and make them “policy”, as I will be doing soon.

Author: Dave

Dave is the proud father of Ellie and Jack. There's nothing that makes him happier than spending time with his incredible wife and their amazing children. He's a civil/mechanical engineer and he also builds and maintains WordPress websites.

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